FREQUENTLY ASKED QUESTIONS
How long does a groom take?
I groom at the pace that your pet allows via the body language he/she exhibits - their comfort level is a priority for me. Grooming appointments take anywhere from two to four hours unless otherwise stated. The length of time it takes to groom your pet will depend on coat type and texture, the size of your pet, length of hair, and how accepting the pet is of the grooming process.
I will contact you for pick up 30 mins before.
What is your policy on removing mats from the coat?
Many factors to consider when deciding how to remove mats from a pet's
coat. The pet's personality, the type of coat, the size of the mat and the
location i.e., is it next to the skin or further away from the skin, these
issues contribute to the decision whether to remove matts or cut the hair
short. Removing matts from a coat is decided on a case by case basis.
The comfort of the pet is paramount, the golden rule kicks in here:
Humanity before vanity!
What is Matting?
Matting occurs when dead hair gets tangled with live hair and
compounded by grease and oil. Brushing through matts and tangles can cause pain to your pet and
depending on how bad the tangles and matting is can cause damage to skin and coat.
Will regular grooming prevent shedding?
De-shedding is the process of removing dead hair from your pet's coat.
Regular brushing at home combined with frequent professional grooming can help control shedding, but will not eliminate the shedding of dead hair from an animal's coat. The process of de-shedding your pet involves the use of a bathing system to push product down to the skin, designated tools for the job and coat type, a force dryer, and good old elbow grease to remove loose and dead hair from your pet's coat.
How often should my dog have his/her nails trimmed?
Nails should be trimmed at least every 4-6 weeks, or as needed.
Bigger or heavier dogs regularly walked on cement or concrete will wear
their nails naturally; moreover, smaller lighter dogs that are walked on
grass or on softer ground or sand. Our senior dogs who lead a more sedentary lifestyle may need nails trimmed more often. The goal here is to keep the nail trimmed so they do not interfere with the dog's natural gait or cause injury to tendons or bones in the feet.
What products are used ?
We select the best quality grooming products available with the health
and well-being of your pet in mind. We choose products that are certified
cruelty-free and are manufactured from naturally derived cleansers
sourced from earth-friendly components whenever possible.